Bluehost And Customer Service
June 9, 2008 – 9:31 am | by Daryl TayDorothy’s been looking for a place to host her blog, so I volunteered to let her park her domain on my host with Bluehost. I’ve mentioned before that Bluehost has a great customer service chat function which was really what closed the deal when I was deciding which host to use, and Dorothy has found that out as well.
Sure I’ve heard Bluehost has its problems and Dor is having some problems with Joomla scripts (sounds like an alien organ or something), but the fact that a handy Bluehost chat dude is on hand makes things better and opens the lines of communication.
If you have a website that gets a lot of questions, why not invest in a live-chat function? I’m willing to guess it’s easier to convert prospective customers that way, and keep existing ones coming back. We all want something that’s reliable.
Tags: bluehost, customer service, joomla, live chat, soulvations
6 Responses to “Bluehost And Customer Service”
By fang on Jun 9, 2008 | Reply
I guess it really depends on what you need. I look at Bluehost and I see it offers only one plan. And that’s overkill for most individuals. I’m pretty happy with Netrillium and at the most basic plan I’m paying almost half the price at Bluehost! Of course it lacks the live-chat function (I always see the support staff at Netrillium offline!) and the service isn’t the best, but that’s what you get when you are cheapskate I guess!
Having said that, I read through Doreen’s live chat, and I must say the service is top drawer. These people really know their stuff!
By fang on Jun 9, 2008 | Reply
And dude, I’ll be surprise if no one has mentioned to you already. You should really change your blog title to UniqueFrequency.com without the hy-phen. The reason’s pretty obvious? I mean, sure you’ve also bought the other domain (that’s pretty hardcore! =) but it still is very unintuitive to have the domain name and title to be different.
As for Wordpress themes, I think this one’s pretty good already. If you don’t already know, you can have a look at Smashing Magazine for lists and lists of Wordpress themes. Go find a killer design!
And one last tip: go edit the CSS and set a hover effect for your hyperlinks!
By Daryl Tay on Jun 9, 2008 | Reply
@fang: I guess it works for me because I host two sites with 1 plan (with Dorothy now it’s 3 sites) so it works! Heh heh you are right. Actually it’s a long story. I intended Unique-frequency to be the main blog but then something cocked up and it became UniqueFrequency and I was lazy to change. Bah.
How do I edit the CSS? I only remember HTML from the late 90’s. lol.
By fang on Jun 10, 2008 | Reply
okay.. the really quick fix is to add this to the end of your css file..
a:hover{border-bottom:#F90 solid 1px !important;}but it’s a quick fix for all the links.. tell you what, just go finalise on your theme and then get help haha
By Kelvin on Jun 14, 2008 | Reply
Actually, BlueHost is a unique concept - but tricky to implement locally, due to the overheads involved - such as, hiring 24/7 support chat staff. True, online live chat is great, but.. you will need a large enough customer base to justify that, and BlueHost, well.. they have enough
Looking at their funky hosting packages, I suppose it’s about time we did something like that locally - Unlimited Space, Unlimited Bandwidth, etc… Perhaps now’s the time to do it