Comments on: Amazon Exceeds Expectations Every Time

By: Daryl Tay

Daryl Tay — Wed, 07 Jan 2009 14:52:13 +0000

@Michael Henreckson: Thanks for the comment! I definitely agree that such success is by no means restricted to the big Amazons and Googles, but in some cases, the smaller companies might even be in a better position to manage such expectations and touchpoints even better than a huge company can!

By: Michael Henreckson

Michael Henreckson — Wed, 07 Jan 2009 03:00:45 +0000

There are a very few companies that seem to do just about everything right, Amazon and Google being among them. It’s companies like that which can hope to ride out recessions with minimal impact. People just like to do business with them, myself included.

Smaller companies and even individuals can learn a lot of lessons from them just by trying really hard to make things easy for the people they work with.

By: Packing My Stuff From Amazon

Packing My Stuff From Amazon — Thu, 25 Dec 2008 03:31:25 +0000

[...] coming to Kingston, Amazon has consistently impressed me, leading to increased purchases from [...]

By: Daryl Tay

Daryl Tay — Sat, 20 Dec 2008 03:42:39 +0000

@Priscilla: I wish I did too! I spent a LOT while I was here. I think the small efforts companies can put to change people’s perceptions are a) more effective and b) cheaper, than the quick fix of turning to ads.

By: Jo

Jo — Thu, 18 Dec 2008 20:12:37 +0000

Have a good trip home.

Yes, customer service is both a possibility and a loyalty earner.

At the end of the day, we want to do business with people we trust!

By: priscilla

priscilla — Thu, 18 Dec 2008 16:36:30 +0000

Very nice post. Makes alot of sense. I am a huge fan of Amazon. I wish i stay in US though, then i can save more on shipping fees.

Agree with not spending on TV too! i was telling one of my ex client the exact same thing. It is very true that people continue to switch channel and go to washroom when the ads on TV start.