Earlier this week Brian from Happyesque dropped me a private message on Twitter asking me to send him a Tweet on what would make me happy in 2010.
I took a few days to think this over – should it be social media focused? Or something personal? Could I write something smart? After all the options are endless – Companies finally start to wake up to social media, being happy, Arsenal winning the Premier League, the final season of Lost being the best ever….
And with that my answer formed: I just want people to be kinder to each other, both online and offline. If we can do this and not start new wars this year, I think I’d be pretty happy.
For some reason today it hit me how many tweets I read from the local Singaporean bloggers have become increasingly brand-focused over the last few months. And in many instances not because they are genuinely fans of the brand, but because they’re part of this programme or that outreach or whatever it is.
If Twitter (and social media) is a channel, then these brand-pushed tweets are no different from the ad in the middle of my magazine, billboard when I drive on the road or 30 second ad in the middle of my tv show. They’re disruptive and we’re back where the whole problem with traditional media began.
The problem here is twofold:
1) Agencies are lazy
I think it’s time to go beyond blogger outreach. This is a whole blog post on its own so I won’t get into it here. The other problem is
2) Bloggers allow it
I don’t even know if this is a conscious or subconscious decision, but how many bloggers are blogging about what got them started in the first place? I look at a couple of blogs who I used to follow and now the word “advertorial” is in every other post. I think we (bloggers) need to remember what got us those readers to subscribe to our blogs in the first place. What got the first 10, 50, 100, 200, 500 people to follow us on Twitter in the first place. I’m pretty sure 9/10 times the reason is not “so they could get messages from brands” and to be free walking breathing tweeting advertisements for them. As Jo from Flowing Motion put it to me today while discussing the topic: “what about your reputation?”
The whole promise about social media was that it would be a conversation. People would feel passionately (or not) about products and services and by communicating with each other, hopefully community is built and advocacy is developed. And yes, I recognise that it won’t always be organic and that sometimes a brand will reach out and we bloggers will respond, but really, let’s try to maintain some decorum of self-dignity and refuse to be the new marketing vehicles of companies because we have worked hard to build up our credibility and to be relevant to our audiences and have their trust.
Is that really worth that extra blog post just so you’ll get invited to that next event that has barely anything to do with your blog content?
Ever since Google Reader introduced more social features like following, sharing, liking and commenting, I’ve been watching what friends like CC Chapman share more and more, and in some ways that has become my new discovery mechanism. I still believe very much in the link economy and I think sharing links is one way to tell people what you like.
It comes down to trust. If I know this individual produces good content, then the stuff he or she finds interesting enough to share with his or her community, it must be good content as well.
It feels good to be able to share opportunities with people today. Opportunities are great things. — C.C. Chapman (via Twitter)
As of Monday, I’ll be the new business analyst at Blue Interactive: The measurable marketing company (also newly awarded Agency of the Year by Marketing Interactive). There are plenty of reasons why I wanted to work for Blue, but that’s not where the story is. The story is in how I got the job:
Just over a month ago, Jasmine (from school) dropped me a Facebook message asking if I had heard of any job openings. I passed her an ad I saw from Vocanic (provided by Ingrid). In a couple of weeks, Jasmine became the new business development executive at Vocanic (and is having the time of her life, I might add).
Awhile later, she dropped me another Facebook message with a job opening at Interuptive (named “Next Big Thing” at the Marketing Interactive awards), where I then met Kevin, the founder. I really liked Kevin as well as what Interuptive was doing, but unfortunately Kevin was looking for someone a little more senior. Despite that, he gave me a list of digital agencies to check out (without knowing if they were hiring) and Blue was on the list.
The rest, as they say, is history.
And that’s the beauty of it isn’t it? I didn’t give Jasmine the link with hopes she’ll reciprocate. Neither did she do it out of an obligation to reciprocate, and Kevin certainly had no compelling reason to refer me to a competitor. But they did anyway and I could not be happier to start my career at Blue. I blogged about this more than a year ago, and it still stands true today:
There is something about people engaged in this space. A natural desire for community and exchange and sharing, even if the person giving doesn’t get anything out of it.
There really is something about the space that attracts a certain type of people, and I genuinely believe that if we keep doing this and looking out for our own, we’ll weed out the trash and truly pave the way forward.
It’s all over Twitter but I picked this up via Dan York’s blog: a YouTube video by a band, Sons of Maxwell, singing the song “United Breaks Guitars” which in two days has just under 15,000 views, just over 4,000 ratings (with an average of 5 stars), over 1,000 comments and plenty, plenty, of bad press.
Seriously, wouldn’t it just have been easier (and cheaper) to pay for and replace the guitar? Hell, buy the whole band new guitars and maybe it might have been a positive music video?
Again let’s put that in perspective. 15,000 views at about 4 minutes each (the duration of the music video) = how much time spent on negative brand association? Buying up the equivalent amount of 30 second spots won’t save you. And nothing United Airlines does will prevent this video from being viewed again and again for many years to come either.
I bet many companies fear this happening to them.
Stop.
Mistakes are going to happen. It’s about solving them the first time and solving them right. Not about ignoring them and letting them blow up in your face.
Tommy Vallier from Kingston, where I lived for almost five months, talks about a great idea of local hashtags to make local tweets even more searchable and relevant:
It’s been hard, though, because while big events have dedicated hashtags, smaller going-ons never do.
Because long hashtags don’t make sense thanks to Twitter’s 140 character limit, and over-general hashtags like #singapore would generate too much noise, Tommy suggested breaking up Kingston the same way Canada Post does, by postal code.
Kingston and Singapore have a lot in common. We’re both very small (although Singapore’s population is something like 45x on the same landmass), and we’re quite easily broken up into zones. The problem with hashtags like #sgtweetup and #smbsg and #openroom is that they can only be found by people who know what they’re looking for. The chance of serendiptous discovery is slim to none.
So what if we added in hyper-local hashtagging? Districts like #amk or #cck are too local (I feel) and too limiting (what’s the hashtag for Simei?). Perhaps the answer is in separating it into 5 parts:
#sgn – north
#sgs – south
#sge – east
#sgw – west
#sgc – central
An extra four characters to keep it short and sweet and easy to add on. Of course this isn’t fullproof (I don’t know where I’d put Sengkang), but if we imagine the rough outline of where the MRT trains go, we could possibly give a close to subjective hashtag to add more relevance to our tweets.
What do the Tweeters in Singapore think? Too troublesome? No one cares about local tweets? Or would it help tell you more about events, traffic, weather, news etc? I want to know what you think.
Singapore’s “first ever” Tweetup (#sgtweetup) happened tonight at Geek Terminal, and I say “first ever” because Claudia and Kelvin already had a Tweet Tuesday sometime back, and even though it wasn’t branded as a tweetup, make no mistake, it was.
Even before reaching the event, I got updates via Twitter about models appearing for some Supermodelme tv thing and alarm bells already went off: Is this a social media event or an event gathering social media people with a hidden agenda? Evidently, it was the second, and from the tweets, people didn’t like it.
Also, on the way there, I saw the following tweets with no relevance to the event (but using the #sgtweetup hashtag) from the event venue and one of the organisers. Hashtag hijack?
Hashtag Hijack
Within ten minutes of entering the premises, I had these “models” handing me their namecards, followed by the real world equivalent of “kthxbai” as they moved on in search of the next person to hand out their namecard to.
Let me borrow a picture from Ingrid’s post to illustrate what happened:
Model Namecards
And if you check out their profiles on Twitter, you’ll find that the models have no pictures, no tweets or one tweet, almost as if they were handed their Twitter accounts just prior to the event to capitalise on it.
Model Twitter
Model Twitter
Let me just say that such “shady” event organising really makes social media take a step backwards. In a world where we’re all asking for more transparency and more authenticity, there is no room for hidden agendas to “taint” the impression of such events. As I said on Twitter, it’s not about the models, it’s that having a hidden agenda of using a tweetup to push and broadcast a commercial entity is repulsive.
Just as a closing point, I’ve been feeling for awhile that local social media events need to change. It’s all fine and good that anyone and everyone can organise a tweetup or impromptu meeting, but I think we need to focus on building up events with credibility, where people know what they’re getting into, and can make informed decisions. Events where you appear and have a curveball thrown at you…. not so much.
What do you think about the “first ever” tweetup? Is there a space for social media shilling at events? Are there too many events?
Edit: Because word is going around about the organiser @CarlGriffith not knowing about the models and that the event venue sprung it last minute, I don’t know what went on but 8 hours before the event, Andrew Peters, listed as an administrator for the event, posts the following on Facebook:
Surprise
Now maybe the models weren’t the surprise, or the admins didn’t communicate to each other, I don’t know. But it reads that way to me. I didn’t actually say Carl personally was at fault, the issue is that as a whole the shill leaves a bad impression.
[Full disclosure: I am on the team for Social Media Breakfast | Singapore and obviously being a local social media event organiser and social media enthusiast, I do have a vested interest in how the public perceives and reacts to social media events.]
It’s been three weeks but the next episode of The GennY Podcast is finally here! Full disclosure: This was actually our first recording, but we felt that the episode we released first was better suited to be our first, introductory podcast. Coincidentally, some topics actually touch on what was said at Social Media Breakfast | Singapore 6, but in slightly more detail.
Once again, this episode was brought to you by the same people behind episode 1 (Krisandro, myself, Dorothy, Yin and Yinqi), but we hope to shake that up for subsequent episodes.
GennY Episode 2 Team
The show notes:
00:00 – Daryl starts us off – introductions all round
00:55 – Yin starts us off on the topic: How can we get traditional companies to start slowly on the social media path?
01:35 – Social media allows you to know what your consumer wants, what trends they’re picking up, and hence customise your communications/marketing
03:02 – Why don’t companies go where their audience is?
05:42 – Is there a perceived credibility problem with social media?
06:48 – How well received would brands be on Plurk?
07:50 – Maybe if they talked about things other than just selling, they might be better received.
08:31 – No messages from unknown faces please!
11:46 – Should employees reach out from their own identity, or create one aligned with a company?
13:02 – “Dear All” = Fail
15:03 – How about Facebook Groups?
15:39 – Facebook Groups more as personality “labels” rather than a communication channel
16:40 – Maybe Facebook Groups would work if the creators made an effort to communicate to the group
16:47 – But this can be overdone too
18:20 – Is this an intrinsic problem because Facebook Groups have no RSS?
1) No one seems to really know what responsible participation means. Does it mean different things depending on context? For example, does “responsible participation” take on different manifestations in a B2C context as contrasted with a public-sector context?
2) Responsible participation, regardless of the context, needs to be two-way. I’m astounded at the sentiment on one side of the fence that calls for, or demands responsible participation, without even being engaged and participating themselves in the first place. Reciprocity is a global norm, no?
John collecting opinions
As a side note, I had a subsequent class visit to Edelman the following week, and the topic of discussion was “Crisis communication”. Before any of us could bring up the Wal-Mart example, the speaker brought it up first as an example of how they had to deal with it and it’s nice to see them openly acknowledge past mistakes and use them as a learning experience.
All in all, it seems like Edelman is genuinely trying to tap into the community to aid them in their social media efforts and this is only the first of such discussions. I’m looking forward to see what comes next.
Wow I have to say even after doing this for a year (well technically eight months because I was away for a bit), today’s Social Media Breakfast | Singapore was really challenging.
A lot of it had to do with physical constraints. The space was a little odd, the sound wasn’t as good as we’d like, but the truth is, we signed off on that. I signed off on that. I knew that venue being long might have been an issue, but thought the main venue of having it in Tangs would be a nice trade off. Well, and I guess we weren’t expecting that many people (I think we hit 100 this time).
In all honesty, I see or hear the negative feedback, and sometimes it’s tough to take. Not because it’s untrue, but because I’m the type of person who wants things to succeed. But I think at the end of the day, it’s a learning process for all of us. We all have day jobs (or school), we don’t have a lot of money, but we make the best out of things. And I think it’s always encouraging for me to see familiar (and unfamiliar) faces make the effort to come down even for a little while, and tell us they appreciate the effort.
I’ve been watching the development of the social media scene in Singapore for awhile now, and I am more convinced than ever that the direction we’re taking is the right one. It’s about community. And relationships. And partnerships. And a community who will tell you what sucked because they want things to be better.
And we will be. Because we’re not motivated by money, or “fame” or what have you. We do it for passion. A lot of problems can be solved by charging, and getting money. Or making the event invitation only. But knowledge is never meant to be horded, but shared with as many people as possible, taking both the good and the bad of that decision.
I want to particularly thank the people who donated money to us. You know I opened the donation “box” at the end of the night, and I saw $3 in coins in there. I don’t know if it was from one person or a few. But the point is, even in recessionary times like this, you felt that what we’re doing is important or valuable enough to drop your change in and keep us going. So thank you.
Lots of data from the registration form that I’m going to look at soon. If you have the time, fill up the feedback form! It’ll help us greatly.
Finally, if you do have feedback about the event (not related to the venue and sound because we know that already), please comment here, or if you feel it needs to be private, drop me a mail directly at uniquefrequency [AT} gmail *dot* com.
