Eyes & Ears On Social Media

Where Are Corporates In Taking The Lead?

Wednesday, October 8th, 2008

As I’ve been reading the blog posts (and more importantly, comments) about Social Media Breakfast, I’ve come away with two thoughts:

1) We Aren’t Perfect - And That’s A Good Thing

I appreciate feedback from Su Min, Coleman, Brian and everyone else who contributed to let us know the panel wasn’t as balanced as it could have been, that we should’ve added a blogger on it, that we needed more audience interaction, to be conscious of the level of involvement of corporate entities.

It’s great because it prevents us from resting on our laurels. Not that we would, but arguable each SMB has been an improvement on the last, and it would be easy to say “We improved!”, but it’s comments and feedback like this that reminds us that improved we may have, but there’s always room for more.

We always learn from the events, and with your help, improve. From SMB2 we learned we needed structure, from SMB3 we learned structure doesn’t come naturally, so we need to “artificially” introduce it via a panel, now we learn a panel is not the be all and end all, but the execution needs to be worked on. I remember one of the “P”s from Dorothy’s live blogging: perpetual beta. That’s exactly what SMB is and it’s your feedback that helps us improve that beta product.

As we’ve said time and time again, it’s everyone’s not ours.

2) Where Are The Agencies/Companies Taking The Lead?

This is a very cynical view, and you can feel free to disagree with me, but where are these agencies and companies? I may be putting my future career on the line by calling them out, but I think it needs to be said.

Ben Koe has a list of case studies of social media marketing examples in Singapore, and I see some action going on, but nowhere in the proportion to the talk I hear about social media and Web2.0.

I’ve said this before in an audio podcast for For Immediate Release, as reported by Michael Netzley: It’s as if everyone is sitting back and waiting for someone else to jump in first, show results, and then everyone is going to be like a lemming and follow.

There are more than enough corporates attending SMB to plead ignorance anymore. By some attendees accounts, there are too many corporates attending, that it’s affecting the social. There have been suggestions of breaking SMB up to a “corporate” track and “social” track.

You know what? Not going to happen. The agencies and companies out there have hundreds of thousands of dollars, maybe millions in budget, hardware, software, resources, connections, tools, networks, people and skills, to get a similar “corporate” version of this going around. If you don’t want to because you’re afraid that by sharing you’re losing your competitive edge or actually benefiting your competitor, then that’s the landscape we will have to deal with.

And no one benefits with that kind of landscape.

i also commented on Pat Law’s blog that the idea of sharing our “fishbowl” ie attendee list with marketers who would be interested, is not something we would do. The traditional way to get such a houselist is to go sponsor something like a huge IDC event or pay for money at an Ad:Tech booth and get it from there. Maybe some companies are looking at SMB with a lightbulb going off thinking “Hey these are the alpha consumers, the innovators and early adopters, maybe we can cheaply leverage that somehow”.

So that’s my frustration. If attending SMB is your company’s cheap way of doing some “research” into the shiny new object that is social media without actually getting your feet wet, I’m afraid to say you’re not going to get very good results. Sometimes we get someone approaching us with a “partnership” deal, it usually stinks of “let me leverage your network so I can shove my brand in people’s faces”. Sorry, no.

In short, I look at the current social media scene here and it’s driven by organisations like E27, TDM and us. Us being six people, half of which are still in school. Look at the podcamps worldwide and the SMBs worldwide, they’re organised by people who work in agencies, blog, podcast and live the social media life.

Is that the best Singapore and all the “top agencies” can offer? I really want to hear from you, bloggers, entrepreneurs, agency, corporate people alike. Is this a fair critique of what’s going on? Or are there things I’m not seeing? Love to hear it.

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Five Golden Rules In Advertising

Monday, July 21st, 2008

A couple of weeks ago I was at Ad:Tech and besides meeting some companies who treated us like idiots and some that didn’t, there was a pretty decent talk by three creative directors with their own set of “Five golden rules” in advertising.

The first and the last creative directors gave typical rules like stay true to the brand etc. Very advertising in the ’90s or web1.0. Now one of them gave five points that were much, much more relevant to this day and age:

  1. Understand your consumer
  2. Own an issue, stand for something
  3. Spark & manage a conversation
  4. Involve your audience
  5. Aim for impact

Alright understand your consumer and aim for impact are normal, but while the other two were talking about transmitting one-way messages, at least he mentioned “conversation” and involving the audience.

If you’re paying hundreds of thousands of dollars to an agency to do your advertising, wouldn’t you rather it be an interactive, engaging effort instead of one of 2 million “impressions” that registered in their peripheral vision for all of two seconds? Because if you’re still engaged in the transmit model (i.e one way monologue) as opposed to conversation and two way dialogue, it seems like a waste of time. Especially if your demo is Gen Y.

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Companies Need To Stop Thinking Gen Y Are Idiots

Saturday, June 28th, 2008

Yesterday I was at the ad:tech conference Future Generation track (for students) and the second session of the day was with OMD, and it was very… scammy.

First they came and they said “We don’t want to tell you what life in an ad agency is like, we want you to live it”. So they broke the crowd of students into groups, gave them a brief about a brand and in-game advertising and sent them off to brainstorm.

Now, I don’t know what companies think, but we’re not stupid. It was so terribly obvious that they wanted to farm for ideas and were poorly disguising it as “live the exciting life of an ad agency!” It would’ve been fine if they said “So we wanna know what the new consumer - you guys - think about putting ads in games. Here are some of ideas, do you think it’ll work?”. You want a 140 people test-group or the ideas of 140 business and communications students? Just say so. Openly.

The best part of it all? After the students presented their ideas/pitches, OMD said “They were all so brilliant, we want to keep them!” and then proceeded to collect the paper on which the pitches were written.

If that doesn’t smell of theft I don’t know what does.

And we’re supposed to want to work for employers like that?

I don’t think so.

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