This isn’t new advice. I learned this just over a year ago from Keith Ferrazzi in his awesome book “Never Eat Alone“. And this doesn’t just apply to you as an individual when you need help with a problem, some advice, or in my case a job search – this applies to your organisation if you’re even thinking of engaging in social media.
Something that happens all too often is a company realises it has a new product launch coming up, doesn’t have bloggers to seed to (what a dirty word) and begins the “relationship” process at that point.
That’s too late.
If you do that, don’t be surprised that no “advocates” leap to the defense of your brand when a crisis happens and blame social media.
If you start a blog before you built relationships with other blogs and then get no traffic when you post something, don’t blame the blog.
If you want to push a press release and follow the “best practices” and tweet it at the magical hour on Friday afternoon but no one in your network retweets it because you never engaged with them, don’t blame Twitter.
You need to build that network and goodwill way in advance, so that when you need it, it’s there for you. If you’re thinking about building it because you need it – you’re already too late.
I’d love to hear from either side of the coin: great stories where you invested in a network/community and reaped the benefits or stories as a blogger/influencer where you knew the other party had its back against the wall and was grasping at straws to just get anyone possible for their press event/product launch. The comments are yours!
For some reason today it hit me how many tweets I read from the local Singaporean bloggers have become increasingly brand-focused over the last few months. And in many instances not because they are genuinely fans of the brand, but because they’re part of this programme or that outreach or whatever it is.
If Twitter (and social media) is a channel, then these brand-pushed tweets are no different from the ad in the middle of my magazine, billboard when I drive on the road or 30 second ad in the middle of my tv show. They’re disruptive and we’re back where the whole problem with traditional media began.
The problem here is twofold:
1) Agencies are lazy
I think it’s time to go beyond blogger outreach. This is a whole blog post on its own so I won’t get into it here. The other problem is
2) Bloggers allow it
I don’t even know if this is a conscious or subconscious decision, but how many bloggers are blogging about what got them started in the first place? I look at a couple of blogs who I used to follow and now the word “advertorial” is in every other post. I think we (bloggers) need to remember what got us those readers to subscribe to our blogs in the first place. What got the first 10, 50, 100, 200, 500 people to follow us on Twitter in the first place. I’m pretty sure 9/10 times the reason is not “so they could get messages from brands” and to be free walking breathing tweeting advertisements for them. As Jo from Flowing Motion put it to me today while discussing the topic: “what about your reputation?”
The whole promise about social media was that it would be a conversation. People would feel passionately (or not) about products and services and by communicating with each other, hopefully community is built and advocacy is developed. And yes, I recognise that it won’t always be organic and that sometimes a brand will reach out and we bloggers will respond, but really, let’s try to maintain some decorum of self-dignity and refuse to be the new marketing vehicles of companies because we have worked hard to build up our credibility and to be relevant to our audiences and have their trust.
Is that really worth that extra blog post just so you’ll get invited to that next event that has barely anything to do with your blog content?
On the 26th of March, I was invited to Supperclub at Odeon Towers to check out the new laptop from HP, the HP Pavilion dv2 entertainment notebook pc. If you’ve been reading this blog you probably know I don’t usually talk a lot about the gadget itself but more on the communications efforts behind it, but this time I’ll say this is one gadget I really do like.
In terms of what a laptop is, no biggie, it’s a regular laptop. Moderate processor, 12.1 screen, no cd drive. But the big plus points for me: It’s 1.6kg and its’ price starts at $1,299. I mean seriously, I bought my current laptop for double that. I think in the current day and age where mobility is a huge factor, the HP Pavilion dv2 stands out. Why would I buy a $800-$900 netbook and squint my eyes out at a 8 to 10 inch screen, when I could shell out a few more hundred bucks and get a proper laptop? It’s quite a no brainer.
The other thing that’s awesome is a width. Check out the picture below and you’ll know what I’m talking about. It’s less than one inch thin. Oh, and it has a HDMI port too. Another thing my current laptop doesn’t have.
HP Pavilion dv2
The event itself was one of the more intimate ones, and that’s a good thing. I make it a point these days to try not to attend events that are shared with mainstream media, simply because it’s just too difficult to get someone’s attention and a demo of the product. With this event, no problem. Within three minutes (literally) of stepping into the room, I had a drink and a product manager letting me have a hands-on go at the Pavilion dv2, while he was there to handle any questions. I think the premise behind this is simple: The more the blogger plays with the product, the more he/she can talk about it.
One thing I will say (and I’m being cheeky here) with regards to the communication effort. I wanted to say that not having a cd drive isn’t a dealbreaker these days because seriously, how often does one use it anyway? Then I realised all the press materials they handed out were on a cd. It would’ve been nice to emphasise that cds are really not that important anymore with a small thumbdrive, sd card, or just a downloadable link!
All in all, if I were in the market for a second, backup laptop for school or travel, this would be it. Sure, it doesn’t have the gaming power that my current laptop does, but there are some days when I’m heading out for just a three hour class or I want to sit somewhere and just blog (like I’m doing now), and on those days, a lighter, slimmer laptop like the dv2 would just be awesome.
You can read the full account at his blog, but one disturbing point here is the “journalist” who talked to him on the phone, wasn’t even an author of the story. I was once contacted by a “journalist” who used a hotmail account. Something fishy?
How many of us, who will be communicating with the media in five, ten, fifteen years, will have unpleasant instances with journalists, combined with the rise of digital media and distribution (yes, it will happen), and begin to avoid the journalists whenever possible?
How many journalists will continue to, for the sake of a “story”, mold their “angle” at the expense of a good, professional relationship with the person at the other end of the interview?
How long before this we see a “blacklist” of journalists guilty of consistently shaping a story to suit their angle, and use that as a warning system to other communication professionals a la Chris Anderson’s PR blacklist?
I am beginning to think, at least here in Singapore, it might be time to start up that “blacklist” (and to be fair, a “whitelist”), so that all of us bloggers (and corporate communicators) can at least have a reference point when someone cold calls us on the phone, or sends an email, and know who to avoid and who to talk to.
It’s no different from checking our reviews for a product/service before making a purchase decision. Just as I want to know what I’m buying is a good product, I want to know the person on the other end of the phone is trustworthy. If the media industry will not hold themselves to the high standards that come with being the voice of and to the masses, then we may well have to hold them to it.
For now, here’s what I would advise bloggers to do:
After giving an interview, type a blog post detailing what you said and if possible a transcript of it, even before it goes live.
Insist that the journalist link to you or that specific blogpost so that the context is clear and transparent.
After the article goes live, blog about it again and compare how true it stayed to the original context.
(Credit to the Digital Media Across Asia class for bringing up some of these points in discussion a few weeks ago)
It may not be a huge help, but at least to the people who read your blog, you can build the understanding and credibility that being quoted out of context might destroy.
Feedburner is a tool that many bloggers (including myself) use to:
a) Provide blog readers with an rss feed of their posts
b) Track their rss subscription statistics (ie: how many people are subscribed to their blog)
Without a doubt it’s a decent tool, but here’s the problem: it’s not terribly reliable. Just check out a screenshot of my supposed subscription stats over the last couple of weeks:
Feedburner Stats
These stats lead me to believe one of two things:
1) I have extremely fickle blog readers and lost 10% of them one day and gain back 15% the next day (not to mention on some days allof them stop subscribing and then the number jumps back up the next day)
2) The numbers aren’t accurate
Neither a terribly good conclusion to draw, and I’m even more incredulous at this because Feedburner has been owned by Google since 2007. Given the great stats provided by Google Analytics, why has nothing been done to increase accuracy with Feedburner after almost 18 months?
But besides the fact that inaccuracy bugs me (and many people on Twitter), there is a bigger issue. Remember point a? That Feedburner actually provides the link for readers to subscribe? That’s what scares me. Should Google decide tomorrow that Feedburner isn’t worth what they paid for it and shut it down or leave it to die, means that all our blog readers will be pointed to a metaphorical dead end. And given the lack of innovation and current state of affairs, it wouldn’t surprise me at all if that were to happen eventually.
I know when I switched rss feeds from the old blog to this I lost a lot of readers and traffic, but that was my choice. I would certainly hate for it to happen because of poor maintenance or a poor business decision in 2007. Do you worry about this? Does it bug you that your stats aren’t accurate? Be heard!
The attendee list on the Facebook Event page for Social Media Breakfast: Singapore 2 has been at 40 people for a couple of days now, about 60% were present at the first one. This is good in the sense that we’ll be familiar with each other and really move the conversation forward and talk about the crazy issues that plague all of us who’re trying to figure out the space.
However, there’s also something missing. New blood! I talked before about the fishbowl and being insular , and if we want the landscape of social media to change, we have to reach out. To people who are just entering the social media domain, to people who are curious but still on the fence, to people who don’t even know about this world yet!
So here’s the challenge: Convince one other person (friend, classmate, colleague, family) that this is worth their while. Let them know it’s newbie friendly, after all, most of us are new to the space anyway!
That’s the mission if you choose to accept it, come back and let everyone know how it went by posting in the comments section!
A few more thoughts on the influence issue, part one is here. Once again, I’m exploring this from the consumer’s point of view based on how I surf and am affected (or not) by what the blogs I read say.
Case Study 4: Podfire Soft Launch
The Podfire soft launch got pretty good coverage on ping.sg. I think that night and the day following, easily 3-4 of the top then most read posts were on blog coverage of the Podfire launch. One thing about influence and popularity is network effects.
One person talking about it positively on ping.sg is very different from five people talking positively about it. Again pulling in the “people like me vs bloggers” debate into the picture, I’m thinking someone who knows some or all of the five people talking about it (or any other topic) will probably feel a compelling reason to at least check it out.
Will it lead to the complete viewing of a video? Will they be repeat viewers? I don’t know, but by that stage, the product has to speak for itself. But leading them to click is the first step.
It’s Not About Reach Or Circulation
I read a comment somewhere ridiculing the buzz of the Podfire launch saying some people didn’t hear about it. Completely missing the point. I’m always asked in school whether I saw an article in the newspapers, or a good/bad advertisement on tv last night, and the answer is usually no. So…. people didn’t hear about it via print or tv either and therefore it’s useless?
The important thing for Podfire (and how blogs should be approached), is to try to reach the immediate community (small as they may be) and work from there. It’s targeted as opposed to the shotgun approach.
Get Help!
Su Yuen has a Facebook application called Get Help. It allows users to post out a question and get replies back from friends, acquaintances or maybe strangers. Again, the idea of influence seems relative. Anyone can help on the app, to varying degrees of influence. Would you discount a brilliant idea via Get Help just because a person who replied is a stranger?
Even “Weak” Links/Influencers Play A part
Case Study 1: Camera Buying
When I was deciding which dslr to get, Ingrid recommended a friend to of hers to help me out. I didn’t have any idea who that friend was prior to this, but I did continually go back and ask her what she thought of product A over product B, and bought the final camera based on that advice. Could I have made my decision by reading a professional photographer’s review? Sure. But the fact that I could interact with this person and listen to firsthand experiences made a difference to me. It just happens in this case she isn’t a blogger. But… what if she was?
Case Study 2: Iron Man Twitter has been alight with raving, positiveIron Manreviews. I’m reading about people from all over the world (majority of whom I’ve never even met) saying how good it is. The Straits Times gave it three stars. After watching the show, I’m glad I didn’t listen to an “expert” reviewer, because anyone who’s watched the show will know it’s not deserving of three stars. Would you like to listen to an “expert” reviewer and forgo the show? (Assuming three stars is your threshold for “not watching”)
Ultimately this issue is still a tough one to tackle. My point here is not to say bloggers are the influencers, but that pointing to the various research without considering the intricacies of it is probably a bad idea. We know about the Long Tail (The ants have megaphones) and about the Wisdom of Crowds and crowdsourcing, and blogging fits squarely into the realm of these phenomena.
Thinking about my Snapfishposts and the whole debate going on about whether or not we as marketers or communications people should be comfortable with using social media for business because taking that leap requires giving up a large portion of control to your consumers or the general public.
Name-dropping in history
Sticking just to music, bands that existed before or just when the internet came into existence did name-drop brands. From LFO (Abercrombie & Fitch), Barenaked Ladies (Snickers), Run DMC (Adidas) and recently, Melee (JetBlue). (Here’s a good list of brand names appearing in songs)
Though product placement is gaining popularity now, it certainly wasn’t in the early ’90s, though Abercrombie & Fitch enjoyed some market growth and Run DMC was eventually approached to be Adidas’s spokesperson.
Prior to the internet, unless you were one of those bands or maybe Oprah, what you thought about a brand would not grow larger than conversation at the bar.
What’s Changed: The Ants Have Megaphones
Borrowing the phrase from Chris Anderson’s book, The Long Tail (brilliant book), the ants have megaphones. The democratisation of media means that anyone can be a critic, a brand advocate, or a “journalist”. Because of that, your brand isn’t what you say it is. It’s what Google says it is. Given the long tail of bloggers, reviews, youtube videos and the like, a search for your brand could turn up negative reference (Dell Hell anyone?)
I don’t think marketers ever had control. But now they have to sit up and deal with the fact that many “ants” collectively can affect a brand (for better or worse), and we’re not as easy to deal with compared to offering a spokesperson contract to Run DMC. We want honest and open company dealings and we will take companies to task for failing to do so.
In short: our conversations are not restricted to bar talk anymore, and it would be folly for a company to ignore it.
Positive or negative brand experiences with social media? Let’s hear it! (Don’t worry, I don’t think you’re ants!)
This isn’t new advice. I learned this just over a year ago from Keith Ferrazzi in his awesome book “Never Eat Alone“. And this doesn’t just apply to you as an individual when you need help with a problem, some advice, or in my case a job search – this applies to your organisation if you’re even thinking of engaging in social media.
