Eyes & Ears On Social Media

More IDC Web2.0 Conference Thoughts: The Multi-Tasking Generation Y

Wednesday, June 25th, 2008

More on the IDC Web2.0 Conference yesterday (attendees aside), there were some great insights that I’d love to talk about.

Prof. Michael brought up a point that I personally identify with. He says sometimes he has a guest in the class room and the guest is talking to the class, but the class is talking to each other via IM (or maybe Twitter), in other words, we’re having multiple levels of conversation.

I hope this is not new to marketers by now. Listen to Sarah from ReadWriteWeb or Ian from MTV. Generation Y is doing this. All the time.

Sarah will tell you they won’t even read this far down a blog post. Ian will tell you we have the computer on talking to 7 friends with MTV in the background and alternate-tabbing between games while stopping once in awhile to sms someone.

And that’s the truth.

Marketers are not going to get our full attention. And they certainly can’t demand it. They’re going to have to fight for it, not by interruption, but with darn compelling content. Does this mean we absorb less if we’re doing five things at the same time? Without empirical proof I’m going to say maybe. But I feel it also makes us aware of more. I can’t walk out of a movie these days without picking up at least one or two brands featured in the show, and more often than not the conversation becomes a “hey did you see that BMW insert?” after the movie.

Speaking as a Gen Y consumer myself, I love it when brands make the effort to connect, and seem like they’re genuine. (not some scammy thing). I’ll talk to you about Sony, about EA Games, about Bluehost and about HP because I know that they’re at least recognising the new presence of the new consumers and trying. They may not be fantastic at it, but it’s better than pretending we don’t exist or are a “fad”. (full disclosure: my office does PR work for HP)

Speaking of listening, I wanted to talk about this yesterday and am further prompted by this comment. Dear Yahoo!, I love that you sponsor stuff like the Web2.0 conference, but Jonathan is right. Does it make sense to sponsor it when people don’t get what you’re about? I love the “social” ymail and I love how it was presented in a non-intrusive way together with the goodie bags. But wouldn’t it be cooler to connect with say, 60 people who are in the space, in the know and can really appreciate what your product is about? Or give them a chance to try it and be bought over?

If you’re willing to listen to a proposition (not for me, but for the local Singaporean blogosphere), let’s start a conversation!

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Bluehost And Customer Service

Monday, June 9th, 2008

Dorothy’s been looking for a place to host her blog, so I volunteered to let her park her domain on my host with Bluehost. I’ve mentioned before that Bluehost has a great customer service chat function which was really what closed the deal when I was deciding which host to use, and Dorothy has found that out as well.

Sure I’ve heard Bluehost has its problems and Dor is having some problems with Joomla scripts (sounds like an alien organ or something), but the fact that a handy Bluehost chat dude is on hand makes things better and opens the lines of communication.

If you have a website that gets a lot of questions, why not invest in a live-chat function? I’m willing to guess it’s easier to convert prospective customers that way, and keep existing ones coming back. We all want something that’s reliable.

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