Social Media & Digital Marketing in Singapore

Why Some People Don’t Get Twitter

Tuesday, November 4th, 2008

I read a post earlier this week explaining why the average person can’t figure out Twitter, narrowing it down to:

  • Following people who aren’t interesting enough
  • Following people who aren’t creating enough value (as opposed to “individuals that can create the most engaging media”)
  • and that “Any individual who isn’t “hyperconnected” is not going to benefit equally and I would argue is much more likely to eventually leave the site.”

I don’t outright disagree with these points (although I feel everyone joins Twitter with little to no followers and is far from “hyperconnected”), but I think if you distill it down to one single thing: they’re people who aren’t willing to invest the time to get the results:

  • They don’t bother finding out who’s talking about the topics they’re interested in (or for the companies, who’s talking about their brand)
  • They don’t bother finding the niche who is interested about the type of value they create.
  • And they certainly don’t spend the time to cultivate enough relationships to be “hyperconnected”.

I cross-reference this to a very important point from Christopher Penn’s video: Building Blocks of Social Media: Social Media Prerequisites: if you’re not used to spending time talking and listening to people (or if your company isn’t), then social media is not for you.

Maybe that’s why it’s okay to hire someone for your social media firm if he’s demonstrating an understanding of Twitter. It’s the right fit as opposed to those wanting instant results, instant relationships and instant ROI.

ps: I’m using Twitter for this post because that’s the context of the post I linked to, but it could easily apply to Plurk, FriendFeed or any other tool that requires a lot of communication and interaction.

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Links For The Week: 2nd November

Monday, November 3rd, 2008

The travesty. It has been a week since I last blogged! Don’t worry, not a sign of things to come, but rather a sign of a c-r-a-z-y week. I have loads of posts lined up including the costs of not being involved in social media, clarifying my stand on “make sure your product doesn’t suck”, a guest interview with Todd Murray of Active Channel, my worries over FeedBurner, an example of media convergence that I do like and why some people don’t get Twitter, among other things. If any of this sounds good to you, check back frequently or why don’t you subscribe via RSS for free, and have it delivered to you when it’s published? And speaking of RSS…

RSS
Steven Hodson tells that Why RSS feed adoption sucks doesn’t get any simpler than this, and I can’t agree more. The problem he talks about – clicking on an RSS feed sign and getting gibberish HTML – happened to me at least twice before I finally adopted RSS. And there were months in between those instances.

Blogging
I have an audio comment on Six Pixels Of Separation #128 by Mitch Joel, sparked by his blog post which asks when is it okay to delete blog comments? I couldn’t believe the number of people who said “My blog, my rules”, so I turned the question around and directed a question at those very same people: “Would it be okay if a company said “my blog my rules?” and went around deleting negative comments?”. I deliberately didn’t blog about this so that the discussion can take place on SPOS, so do give it a listen!

Social Media
The 5 Critical, Current Responsibilities of a Social Media Expert – I dislike the term social media expert because I don’t believe they exist, but in any case, if you’re into social media and adopting it for your company, you need to read this.

More importantly, you need to watch this video from Christopher Penn of the Marketing Over Coffee podcast titled Building Blocks of Social Media: Social Media Prerequisites.. Awesome stuff from beginning to end. The Q&A at the end was very enlightening to me. Usually when we deal with social media plans we jump to the solution, Chris’s questions remind us how important analysis is as well. I can’t embed the video and it’s pretty huge, but definitely worth a watch. And the podcast is worth subscribing to as well.

Research from Epsilon shows promise as to where companies are turning their marketing mix attention to. I personally believe the numbers to be inflated, but nonetheless, good info if you are looking for more stats for corporate buy in.

Podcamp Singapore
Claudia gives us a full recap from what went on at Podcamp Singapore. I definitely would have loved to be there, loved to have spoken and participated, but this is a close second!

That’s it for this week, as always, share your links with me in the comments, or you can find me on delicious.

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Links For The Week: 20th October

Monday, October 20th, 2008

Oh so much good stuff this week from my favourite writers. Let’s get right to it!

Plurk

I’ve talked so much about Plurk, I really hope you’re on it by now! Make Use Of tells you how to become a star in the Plurk Universe. Nothing groundbreaking, but it’s a nice read, especially for those thinking about signing up. (ps: Don’t forget to add me as a friend too).

Recession Opportunities

It’s the wrong move, but ad spend, marketing and PR are the first things to go when budgets get cut, especially in recessions. Which means it’s never been a better time to look at social media tools as a great alternative.

Christopher Penn (of the Marketing Over Coffee podcast) gives us opportunities and predictions for the recession and Chris Anderson of the Long Tail tells us what the recession meant for “free”. I would pay attention to the “freemium” model, which isn’t yet hugely popular back home.

Twitter

In those small pockets of time that Plurk is down, some of us still go over to Twitter, and Brian Solis gives a great rundown of tools available, which is worth reading if you’re using Twitter for business or community management. (ps: I’m on Twitter too)

Community Management

Speaking of community management, Corvida over at Shegeeks.net recounts her lessons as community manager for Read Write Web. Most important for people thinking they’re community managers, “Everyone wants to be our friend” is a very terrible misconception. Get with the programme.

Word Of Mouth

Andy Sernovitz aka the word of mouth guy has a post called “Give away your buns” which brings home the lesson: “Every spoiling asset is a marketing tool”. I’ve seen this – or rather the lack of this – at work too many times. It’s time for companies to start utilising word of mouth more effectively.

Did you read anything mindblowing this week? Would you care to share? Share it with me on Delicious.com, or post it in the comments below! Did you find the links useful? What type of links would you like to read more of? Love to hear from you as well.

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Why Students Should Blog – A Few Pointers

Friday, May 2nd, 2008

Hack College posted an article on the Case for Student Blogging and @KellySutton posted the same question on Twitter as part as a competition to win a Hack College t-shirt. I’ve been wanting to write about this for some time, so it seems like a good time as any.

I’m going to write a few segments:

  • Whether you already have a blog
  • How it can get you an internship/job
  • My personal experience
  • Other intangible benefits
  • Whether blogging restricted just to people like me, ie those interested in social meda.

But I Already Have A Blog!
Actually, no, you probably don’t. Having a Meepok Blog (ie one where you talk about the meepok you had over lunch) is not a blog. It is a blog in that you’re capturing down your thoughts, but it’s not a blog where you’re adding value. And that’s the kind of blog you need to have if you’re in school, especially a university looking for an internship and/or employment.

Seriously? A Blog Helping Me Find A Job?
Yes. An article got featured in the New York Times about Christopher Penn’s (from Marketing Over Coffee) social media resume about the same time that Seth Godin questioned the need for a resume at all. ie: Your blog should speak for itself. Granted, we’re early days into this line of thinking, but if you’re just entering university now, a lot can change in the four years till you graduate and join the workforce. In fact, I just saw a social media internship today saying that including a blog and/or Twitter stream would be helpful.

My Personal Experience
I started this blog with no expectations except to contribute to the community. However through it I’ve gotten an invitation to advise a company on internal/external blogging, to be a panelist at a conference that costs $680 to attend and three internships. (Full disclosure: I couldn’t take up two of them, the third has yet to be confirmed). Ultimately it doesn’t matter whether or not it works out. The point here is: When was the last time you heard of offers coming your way just via a blog? No formal submission of resume, no cover letter? It’s a whole new world that frankly, surprised me as well.This can happen to you. But you have to start right now.

Other Intangible Benefits
As the world progresses, more and more of our lives are going to be lived online. Blogging/Tweeting/Podcasting etc creates and online presence and reputation for you. When your prospective employer Googles your name (and believe me, they will), you don’t want the first thing they see to be a story of you drunk at a club via your friend’s blog. You want them to see a thoughtful article you’ve written. Online reputation for your personal brand is priceless, and the difference between a good or bad one is how much effort you put in to develop it.

Another intangible that I’ve found particularly for me, is that it helps me write better and faster. I take an average of 20-30 mins to punch out a blog post. That translates to my school work where I’m writing papers and it takes me 45 minutes to get two pages out and send it for editing. Lightning fast.

Final point on intangibles, the great thing about everything being online is relationships. Whatever you blog about, the chances that someone will pick it up is always there, someone may be scanning Twitter for keywords that you mention in your blog, or simply Googling randomly or using StumbleUpon. Why not provide them an opportunity to connect to you?

But I Don’t Blog About Social Media!
It doesn’t matter. Your blog can be on anything. Drawings/sketches if you’re looking to be a creative in advertising. Commentary on the sub-prime crisis if you’re in finance. What changes in interest rates mean if you’re studying economics. Anything that you can point your future employer to and say “Look, I’ve been on top of this stuff for awhile now, and that makes me more valuable to hire than the other person who just submitted a resume with his grades.”

So what do you think? Are you reading this right now and thinking “Bullshit”, or are you thinking of what to name your blog? Let me know. If you’re thinking of starting a blog but you’re unsure of what to do/how to get about doing it, feel free to drop me a comment as well. I don’t claim to be an expert, but I’d like to help if I can.

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Podcast Of The Month: February

Monday, March 3rd, 2008

February was when I really expanded my podcast horizons and picked up stuff other than Six Pixels Of Separation and Jaffe Juice and my winner for this month goes to:

Marketing Over Coffee: Picking On Grandma, for three reasons:

  1. Great discussion on connectors and networks.
  2. Picking on grandma isn’t as negative as it sounds, but rather serves as a reminder that companies need to develop user-friendly products. (Grandma can use an ipod much easier than some other MP3 player because itunes syncs everything)
  3. Introduction of two useful Facebook apps (I’ll be showing one tomorrow).

My other nominees:

The Lost Initiative – I almost picked this as the winner because the discussion is so quick flowing. I think the British might just be less rambly. Ultimately, I decided the winner should be social media centric, so it’s a very close #2.

Six Pixels Of Separation #91 – for the 12 minute audio interview with Rick Murray. So good.

Jaffe Juice #104 – for the weigh-ins on 10 relationships vs 5 million impressions and also for mentioning that advertising is actually anti-cyclical to economic conditions, something that I don’t think companies grasp very well.

Special mention goes to the Hack College videocast #16, where they actually explored the idea of Twitter being used as a warning system in a school shooting. I draw parallel to wondering what would have happened if Twitter was used during 9/11.

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