Eyes & Ears On Social Media

Gen Y Responds When You Don’t Treat Them Like Idiots

Sunday, June 29th, 2008

Remember my earlier post where OMD treated about 140 students like idiots and thought we didn’t know they were farming for ideas under false pretenses? Well here’s the flip side.

MTV came in after lunch with their execs in regular MTV attire, and gave us a straightforward, no bull$#!t account of what life is in MTV. Talking around with my friends afterwards, the general sentiment that they were the most “genuine” of the three companies that we interacted with that way. No “rehearsed” lines provided by PR or HR, no “dumbing down” because we’re students and they’re execs, and I think that made the difference.

I think the proof showed when many students went up to find out more from the MTV execs after the panel discussion.

I think anyone who was at the earlier panels would know that the crowd largely dissipated once they ended, but people actually had to be ushered out of the room this time. Maybe the “clout” of the MTV brand name is stronger? I don’t know.

Lesson learnt? We may be young, but we know when we’re being treated as proper talent that your company may want to hire, and will respond in kind. Maybe companies want to think “Ahh, undergrads are a dime a dozen, they’ll flock to us anyway. Just show them all the awards we’ve won and credentials we have”. Perhaps that’s true for the masses, but the sensing I get is we want to work with companies we identify with, who recognise that we aren’t a dime a dozen, and we’ll seek out the best companies which treat us as such, and not like we’re a dime a dozen.

(Full disclosure: I served my internship with MTV last week and will be re-joining them on Tuesday on a freelance project. If anything this proves my point because if they truly were faking their panel discussion, why would I go back?)

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More IDC Web2.0 Conference Thoughts: The Multi-Tasking Generation Y

Wednesday, June 25th, 2008

More on the IDC Web2.0 Conference yesterday (attendees aside), there were some great insights that I’d love to talk about.

Prof. Michael brought up a point that I personally identify with. He says sometimes he has a guest in the class room and the guest is talking to the class, but the class is talking to each other via IM (or maybe Twitter), in other words, we’re having multiple levels of conversation.

I hope this is not new to marketers by now. Listen to Sarah from ReadWriteWeb or Ian from MTV. Generation Y is doing this. All the time.

Sarah will tell you they won’t even read this far down a blog post. Ian will tell you we have the computer on talking to 7 friends with MTV in the background and alternate-tabbing between games while stopping once in awhile to sms someone.

And that’s the truth.

Marketers are not going to get our full attention. And they certainly can’t demand it. They’re going to have to fight for it, not by interruption, but with darn compelling content. Does this mean we absorb less if we’re doing five things at the same time? Without empirical proof I’m going to say maybe. But I feel it also makes us aware of more. I can’t walk out of a movie these days without picking up at least one or two brands featured in the show, and more often than not the conversation becomes a “hey did you see that BMW insert?” after the movie.

Speaking as a Gen Y consumer myself, I love it when brands make the effort to connect, and seem like they’re genuine. (not some scammy thing). I’ll talk to you about Sony, about EA Games, about Bluehost and about HP because I know that they’re at least recognising the new presence of the new consumers and trying. They may not be fantastic at it, but it’s better than pretending we don’t exist or are a “fad”. (full disclosure: my office does PR work for HP)

Speaking of listening, I wanted to talk about this yesterday and am further prompted by this comment. Dear Yahoo!, I love that you sponsor stuff like the Web2.0 conference, but Jonathan is right. Does it make sense to sponsor it when people don’t get what you’re about? I love the “social” ymail and I love how it was presented in a non-intrusive way together with the goodie bags. But wouldn’t it be cooler to connect with say, 60 people who are in the space, in the know and can really appreciate what your product is about? Or give them a chance to try it and be bought over?

If you’re willing to listen to a proposition (not for me, but for the local Singaporean blogosphere), let’s start a conversation!

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