Pat has a great post with the same title: how to be a social media junkie and keep your job over on Blankanvas and it inspired me to make a post of my own, though I certainly don’t mean to compare my fresh 3-month agency life with her career!
It took me awhile to figure out that I although my work and personal life crisscross in that the subject matter happens to be the same, there would be no way to manage this on a long term basis unless I turned it into a well-oiled machine, and I finally feel like I have that routine nailed down enough to get close to full productivity at the office.
First, a little bit of what I do. I work in a 100% digital ad agency so thankfully all my client work is online. While I have my fair share as billable hours, as the resident “social media guy” (not guru) in the team, I maintain all of BLUE’s social media presence from the BLUE blog to our twitter account to delicious, stumble upon, Facebook and the like. As with anything, maintaining these accounts and doing my billable work takes time, so this is how my typical day goes:
0745: get up, check my own Gmail for important mails I need to take note of, have a once-over my RSS feed and check in on Facebook.
0900 (ish): reach the office, clear my work email and work Gmail. This includes looking for comments on the BLUE blog, seeing who’s followed us on Twitter, approving friend requests on Facebook and anything else that might have come through those channels.
0945: check in on BLUE’s Twitter account to look for anything interesting, mentions, DMs or tweets worth re-tweeting. I make it a point to try to follow 3-5 new people daily just to expand our horizons. We deal in everything digital so everyone from design to mobile people to SEO/SEM to social media to even mainstream marketing people are all “fair game”.
1010: next I peer into my rss feed on Outlook (which is separate from my personal Google Reader feed) to look for stuff that’s relevant to the team and stuff that will help with thought leadership, case studies and the like. Where applicable I forward them to the team or bookmark them on delicious, stumble upon etc. I also make a quick scan of oursignal.com just to see what else people find interesting.
By the time all this is done it’s anywhere between 1030 to 11am and I move on to whatever tasks I have for the day. This is where it enters “anything goes” territory and things are a little flexible, but I always feel like I cleared an important part of my routine by now. And in fact given the line of work I’m in, that’s about all the routine I can expect. There was one week where I had more work than normal to do and I completely didn’t engage in this routine for a good four days. It took me a long while to dig myself out of that black hole.
As much as starting the day off is important, I like to end it with some structure too. There’s a great post on Webworker Daily called firewall your time and I try to dedicate half an hour starting at around 545 to do certain tasks:
Achieve inbox zero (both work and Gmail) (I sometimes fail this step)
Check ‘later’ email folder for actionable items
Save sent emails worth saving
Check outlook calendar and Google Calendar for appointments/events tomorrow that I might have to prepare for
Write todo list for next day
Review any stuff I wrote down on paper today
Check check my tickler notes for today and tomorrow to see if there’s anything outstanding for today I need to do, or take note of for tomorrow
Clear physical inbox (things that I have to process once goes in here: paper to recycle, trash to throw, stuff to bring home. So I don’t shuttle back and forth)
Fill up my timesheet (daily is a must)
Decide what to do when home, enter that into my tickler file
Clear what I can from my Outlook RSS feeds
Clear my desktop – limited to what I’m working on tomorrow and archiving the rest. (I usually fail this step)
After work, I clear stuff I’ve written down on my tickler file and generally do my own thing (game, catch a movie, have dinner etc) but more often than not stuff I read online is work related, so I email that to myself and make a note of what action I should take the next day.
So that’s what I do to keep myself same, get my social media ‘fix’ and keep my job (so far) all at the same time. How about you?
ps: Interestingly enough, almost exactly a year ago Pat and I did a similar ‘day in the life’ post talking about the brands we would come into contact with and use throughout the day. Read about her brand timeline and mine if you’re so inclined. (Caveat: I was in Canada at the time of that post, so Canadian brands will probably be overly represented)
Ever since Google Reader introduced more social features like following, sharing, liking and commenting, I’ve been watching what friends like CC Chapman share more and more, and in some ways that has become my new discovery mechanism. I still believe very much in the link economy and I think sharing links is one way to tell people what you like.
It comes down to trust. If I know this individual produces good content, then the stuff he or she finds interesting enough to share with his or her community, it must be good content as well.
It’s been three weeks but the next episode of The GennY Podcast is finally here! Full disclosure: This was actually our first recording, but we felt that the episode we released first was better suited to be our first, introductory podcast. Coincidentally, some topics actually touch on what was said at Social Media Breakfast | Singapore 6, but in slightly more detail.
Once again, this episode was brought to you by the same people behind episode 1 (Krisandro, myself, Dorothy, Yin and Yinqi), but we hope to shake that up for subsequent episodes.
GennY Episode 2 Team
The show notes:
00:00 – Daryl starts us off – introductions all round
00:55 – Yin starts us off on the topic: How can we get traditional companies to start slowly on the social media path?
01:35 – Social media allows you to know what your consumer wants, what trends they’re picking up, and hence customise your communications/marketing
03:02 – Why don’t companies go where their audience is?
05:42 – Is there a perceived credibility problem with social media?
06:48 – How well received would brands be on Plurk?
07:50 – Maybe if they talked about things other than just selling, they might be better received.
08:31 – No messages from unknown faces please!
11:46 – Should employees reach out from their own identity, or create one aligned with a company?
13:02 – “Dear All” = Fail
15:03 – How about Facebook Groups?
15:39 – Facebook Groups more as personality “labels” rather than a communication channel
16:40 – Maybe Facebook Groups would work if the creators made an effort to communicate to the group
16:47 – But this can be overdone too
18:20 – Is this an intrinsic problem because Facebook Groups have no RSS?
Just about a month ago, I got an email from Ryan Paugh, community manager at Brazen Careerist to join their community. It was a great personalised message, telling me how painless it would be to sign up, and that it would be a great place to meet other Gen Y bloggers and that I could always go to him if I had any questions. A great welcoming email.
I wasn’t sure what to expect, but I saw fellow bloggers Meg Roberts and Corvida Raven and figured it should be pretty cool.
After creating my profile, I submitted a load of stuff and had problems with getting my info saved, so I decided to leave it. Within a couple of days I got an email from Dan Healy letting me know I should update my rss feed so that I could pipe my recent activity to Brazen. So I did. Soon after, I got a blog post featured on the site. Although I’ve been caught up in exams and traveling after that, Brazen has been high on my Google Reader priorities and I try to comment and participate as much as I can.
Why am I blogging about this? Firstly, to share a new connection to a community that I have discovered (or rather, discovered me), which I enjoy very much and more importantly, to tell you why this matters.
One of the links I shared a couple of weeks ago was how to establish a community’s culture, with points like communicating with members, recognising positive contribution as heavily weighted actions that work. If you read my experience with Brazen, you can be sure that these elements were definitely part of it.
If you’re a company hearing lots about this “community” buzzword, learn something from this case study. Community does not equate to sending people mails saying “hi my site is the coolest ever, come join it”. And leaving the site to rot after getting 20,000 people to join it doesn’t make it a success either. If you can’t come to terms with this and aren’t going to be bothered to spend the effort, Don’t bother.
Do you have similar case studies and/or experiences to share? Are you on Brazen Careerist too? Drop me a comment!
Tonight wrapped up my Film 240 class here at Queen’s University called “Media & Popular Culture”. One question asked was “Do you use RSS?” and the poll came to about 15% saying yes (which is not far off from the recent 11% RSS adoption rate that was researched). [No, I didn't count hands raised. The poll was done using electronic clickers so the percentages are shown instantaneously on screen.]
If these are the numbers for the more functional and popular tools, I’m expecting the figures for other avenues of web2.0 in education (wikis, social bookmarking, blogs, document collaboration) to be much lower.
So my questions tonight to you are:
1) Do you think these numbers are generally reflective, or should they be higher or lower?
2) If you don’t know about these tools, do you wish someone would teach you how to use them?
3) If you do know about these tools and discovered about them yourself, do you wish someone had introduced you to them earlier?
4) What aspects of education would you be most keen to utilise social media tools?
5) Do you even think such Web2.0 tools have a place in education?
6) If you’ve heard of tools like RSS, Twitter, Wikis, etc, what’s stopping you from using them?
I really, really wanna hear from you, so help me out. If you already know the tools, pass this post on to someone who doesn’t, and ask them to answer the questions!
On a personal note, if you’d like to collaborate with me on an SMU project similar to the one Hack College did, drop me a line!
A weekend of travel means less blogging this week, but definitely not less reading!
Blogging
You want to show you know what you’re doing, even if the company you’re in follows prehistoric methods, so that the next person who hires you has a reference point. Joseph Jaffe tells you how in AdWeek – Save Your Career, Start A Blog
John Johansen had a great experience at Best Buy, which is the polar opposite of what some companies are doing in this recessionary period. (Examples to be posted, soon). He also mentions that because it was a special event there was extra help, free drinks etc, but many people also bought something. Do you think they included his blog post (or any other positive ones) while measuring the ROI of that event?
Lots of awesome stuff this week, let’s get into it:
Social Media For Beginners
I’m always conscious that everyone’s visit to my site could be a first visit. If you’re looking for a great resource for how to dip your toes into social media’s waters, how about 35 tips for getting started with social media? Very beginner friendly.
Community Management
Everyone wants to jump on the bandwagon and hire a community manager. Consider the job hazards of the community manager as told by Jeremiah Owyang before diving head in.
Finally, for education, The Edublogger asks if you’re making your life easier with Google Calendar. Vastly underutilised tool in classrooms and project groups for collaboration and it’s time you get started! Although my online tools have expanded to include reQall and Remember The Milk, I started with Google Calendar (or GooCal, as I affectionately call it), and it’s a great starting point.
As always, do share interesting links you read about this week with me, you can find me on delicious.com/uniquefrequency or simply leave the link in the comments!
Just got back from the IDC Web2.0 Conference today (thanks to Debbie and Joyes for granting me access!) and have some immediate thoughts before I go into detail about the various topics discussed.
Main thought: People need to do more research before coming for these conferences.
I estimate about 200 people in the room, and when the room was asked who used feeds (RSS), less than 30 people raised their hand.
Now I’m not judging, but I think if companies are going to spend $240 to send people for a three hour conference, they need to be able to absorb what is going on and follow the discussions. If only 30 people understand feeds, how many would understand the rest of the topics today? Wikis? Co-creation of content? Social networking? User-generated content? I have my doubts. I think companies owe it to themselves to do a little bit of research before going, so that they can truly engage in the discussion.
The thing is there was some good content at the conference. One speaker mentioned it’s not necessary to be front and centre of the content-creation, just a curator. And I wonder how many people got the reference.
Edit: Maybe next time after a conference I should walk up to people randomly and ask “So what do you think the takeaways are for your business?” and see what answers I get.
Finally, a question was asked towards the end of the day: “Is there research to show that using IM and Facebook increases productivity? And are some professions more suited than others to using social media in education. For example, would it be applicable to medicine?”. A muted groan rippled through the room.
Firstly, obviously there is no research to show that. The people who question the benefits of IM, Twitter and Facebook are those who are not on it or don’t understand it or are suspicious and un-trusting of their employees to be on these applications. Do you think people aren’t using the office phone for non-productive uses? Or the office email? Or the office printer?
The reason why this question comes up, to me, is because companies want to see this instant gratification. Are you using Facebook to generate a sales lead or close a sale? No? Waste of time. But it doesn’t work that way. Facebook, Twitter and IM take time to produce results. I spend a lot of time in the office on Facebook. I joke that it’s “research”, but finding out how people use Facebook and interact is very important. If you don’t know how your consumer is using their tools, how can you ever hope to be relevant?
Will there be employees who abuse this trust and throw sheep or superpoke friends at work? Sure. But I don’t feel that’s a reason to shut down access, because to me, the benefits outweigh the cons. Let’s keep this all in perspective. It’s the people that abuse the tool. Not that there’s anything inherently “wrong” about the tool.
Secondly, what a crazy question! Can the medical profession use social media? Of course! I honestly and truly question why this person was at this conference at all. The whole morning people were talking about interaction and content sharing and co-creation and wikis and transferring ideas and collaboration via Google Docs.
You mean you don’t see how medical knowledge can be pooled together, developed and refined via these tools? Or did you seriously mean doing away with practical surgery sessions and teach it via social media? Which is absolutely ridiculous too.
It is people like that, that are holding social media (and your company) back from advancing. The new consumers are not going to be convinced by an advertisement in the newspaper. If it’s not timely and relevant, forget it. If your business is not showing and interest in discovering how the new consumers think and behave, you might not be around in 10 years when they graduate and choose to spend their disposable income with a company who does.
I used to read no less than 100+ feeds coming into Google Reader a day. My current reading pattern looks something like this:
As you can see, most days I read less than 60, some days even less than 30. The difference? I’ve been using Twitter a lot more and clicking on links that people are sharing via Twitter. I’m assuming I only have so much attention for information online, and this is a natural selection process. (Let’s not even get to my close to non-existent FriendFeed usage).
A regular feature on this blog, here are the other blogs I subscribed to in March which I feel should be shared with the community:
A VC – I have no interest in VC, but every now and then there’s interesting stuff on social media that I read and enjoy.
Socialmedia.biz is a great site keeping up with social media in the business setting.
I like Student Blog Project because the notion of using web2.0 in education is a curiosity of mine and I was pleasantly surprised to stumble upon it on ping.sg early in the month.
Inside PR is one of the many podcasts that I’ve added to my Ipod (soon to be Ipod touch) this month. I think it’s a great listen to keep up with what’s happening in the PR scene in Canada. Their recent episode talks about interns not wanting to do admin work (?!). Dave & Terry: I will be in Canada later in the year and will be happy to do admin work on top of whatever else you require.
Pamela, who I also follow on Twitter has a great blog, and us PR/social media students have to stick together!
As always, if you have a blog you think I should be subscribing to, please feel free to leave it in the comments section. I’m currently a little overwhelmed by my feeds, but anything that adds value will still be greatly welcome.
Tomorrow: Blogs I’m Subscribed To: Singaporean edition. Lots of good stuff, I promise.
It took me awhile to figure out that I although my work and personal life crisscross in that the subject matter happens to be the same, there would be no way to manage this on a long term basis unless I turned it into a well-oiled machine, and I finally feel like I have that routine nailed down enough to get close to full productivity at the office.
