Social Media & Digital Marketing in Singapore

In Social Media, Build Your Network Before You Need It

Monday, January 18th, 2010

networkingThis isn’t new advice. I learned this just over a year ago from Keith Ferrazzi in his awesome book “Never Eat Alone“. And this doesn’t just apply to you as an individual when you need help with a problem, some advice, or in my case a job search – this applies to your organisation if you’re even thinking of engaging in social media.

Something that happens all too often is a company realises it has a new product launch coming up, doesn’t have bloggers to seed to (what a dirty word) and begins the “relationship” process at that point.

That’s too late.

If you do that, don’t be surprised that no “advocates” leap to the defense of your brand when a crisis happens and blame social media.

If you start a blog before you built relationships with other blogs and then get no traffic when you post something, don’t blame the blog.

If you want to push a press release and follow the “best practices” and tweet it at the magical hour on Friday afternoon but no one in your network retweets it because you never engaged with them, don’t blame Twitter.

You need to build that network and goodwill way in advance, so that when you need it, it’s there for you. If you’re thinking about building it because you need it – you’re already too late.

I’d love to hear from either side of the coin: great stories where you invested in a network/community and reaped the benefits or stories as a blogger/influencer where you knew the other party had its back against the wall and was grasping at straws to just get anyone possible for their press event/product launch. The comments are yours!

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Case Study: The Dangers Of Not Being Transparent

Friday, October 17th, 2008

Sometimes you (aka the social media manager, PR person, whatever) may stumble upon a blog or forum that’s perfect for you to… “seed” your product or service (I really hate that term. Seed.). For example, you have this list-keeping tool that seems perfect for, oh, a productivity blog. The tendency may be to “casually” reply to a blog post about lists and mention “oh I use this app” in an attempt to make it sound credible. Maybe it might look a little like this (click for larger image):

Not Being Transparent

Not Being Transparent

At first glance, it does sound like a productivity/GTD/insert-your-vertical-here enthusiast talking about his favourite app or service. Here’s the thing: if you don’t mention at the very beginning that you’re intimately associated with the product, this is what happens (click for larger image):

Getting Caught

Getting Caught

Needless to say, this “outing” has serious implications for your credibility and you’ve probably just lost any chance of “seeding” at this blog again. (No, changing names or using an anonymous name is not the solution).

Have you had experiences like this before? What do you think someone like this could do to earn back some trust? Air your views!

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