Sunday, June 8th, 2008
The biggest compliment I can give to Joseph Jaffe’s new book, Join The Conversation (currently #37 on Amazon’s business books list), is that I took so long to finish it despite receiving it in late February as part of the UNM2PNM initiative. I whiz through fiction fairly quickly, but when it comes to non-fiction, specifically marketing, communication or social media specific, I need to read the book with an open notebook and pen next to me so I can take notes and review them later. Obviously, this means more time because doing that on a bus can be a hassle, so many hours of camping at Starbucks and Borders later, I’ve finally finished the book and what can I say, it it any surprise I love it?
The first thing I need to tell you, is that if you’re already well immersed in this social media fishbowl, then as Joseph has said many times on the Jaffe Juice podcast, this book isn’t really meant for you. It’s less of a “how to” book and more of a “why you should” book, which you should probably pass on to your manager or CEO to read, and get more buy in for your social media experiments.
What I really enjoyed were all the case studies. I’m almost embarrassed to mention that I didn’t recognise most of them. I’ve realised more and more that case studies are important when trying to sell your social media idea. Showing the best examples of initiatives that worked, and the worst examples of ignoring the consumer (the latest comes from Joseph Jaffe himself with Delta Airlines), can work wonders in getting execs stuck in their prehistoric ways to wake up.
If you’re currently struggling with implementing a social media experiment, or even thinking about it, give the book a read. Learn from some successes and failures and do better! If you don’t have the time to read it, try tuning in to Jaffe Juice (the podcast). I’d recommend starting with #105 which is a nice roundtable discussion with executives from different companies talking about their initiatives and the results, or check out the Join The Conversation blog
Tags: book review, case studies, jaffe juice, jaffe juice podcast, join the conversation, joseph jaffe, social media experiment, unm2pnm
Posted in Books | 7 Comments »
Wednesday, March 26th, 2008
It hit me in the shower last night why exactly Twitter is so powerful. It’s like IRC.
No, I’m not kidding and don’t run away yet.
Today @stripedshirt and @valene were talking about why MSN (aka IM) isn’t used by them anymore, simply because it’s too distracting. On top of that, MSN mostly allows for one-to-one conversations (yes I know you can add more people to conversations), but Twitter is cool in that you can have many people adding to a conversation at different times of the day and it’ll continue on.
And that’s what I like most about Twitter and that’s why it’s so powerful. It requires a short amount of attention, but it allows you to feel connected and part of a community more than IM does (at least for me). A real example is when a few of us just got started on Twitter. Me (@uniquefrequency), Andre (@stripedshirt) and Valene (@valene). So 3 of us kinda were messaging here and there but with only 3 people, there wasn’t much benefits to reap in terms of network externalities.
Fastforward 4-6 weeks, add in Andre’s group’s great presentation on microblogging, and now we have Nabilah (@allquirknoplay), Jacqueline (@jacquelinechang), Amelia (@amsie), Lionel (@gaothebao), Peiling (@gniliep), Alaska (@alaskie), Xiao Hui (@thehsuperficies), Mark (@beatmastermark), Gladys (@gladyschock) and Christina (@tinana).
The best part is I have less than half of these people on my MSN list, and yet I talk more to most of them than to other people on my MSN list.
It’s like IRC in that we all drop in the same “room” at different times of the day and maybe I’ll know that some of them are in the library, some are awake at 5am finishing a project, who’s in a Starbucks, and the list goes on. It’s come to a stage where we even have @SMUtweets to tweet school-related stuff to all of us. How cool is that?
To me, Twitter has truly become the new social water cooler.
You might argue that 13 of us out of a school population of 4,500 is insignificant. But is it really? If you were a company and you had 13 passionate advocates following your brand on Twitter, Tweeting things to each other and spreading your brand and/or message, wouldn’t you be happy? (Wouldn’t it be great if Frujch could tell us when the queue is short? Or if portobello melts are running out so we can ZOOM down to get the last few?)
I think this is just the tip of the iceberg and here’s an experiment I want to run: All of us SMU students currently on Twitter should aim to get one, just one, other friend on Twitter by Week 14 (just lean over to the person next to you in the library and do some convincing!). We’re going to try to double the SMU-Twitter population and see just how far we can go with this in really forming a community and network, and see what comes out of it.
Post your success stories and/or great Twitter stories in the comments section so we’ll know who to follow and we’ll review this experiment in 2 weeks! Let’s keep in mind that getting new people to sign up on Twitter is just the first step, we need to make them feel welcome to get them to stick around and enjoy it as much as we do!
Tags: alaska, alaskie, allquirknoplay, amelia, amsie, beatmastermark, christina, curiousfoodie, frujch, gaothebao, gniliep, im, instant messaging, irc, jacqueline, jacquelinechang, lionel, mark, microblogging, microsoft messenger, msn, nabilah, online conversations, peiling, smu twitter, smutweets, social media experiment, social water cooler, stripedshirt, thehsuperficies, tinana, twitter, twitter community, twitter experiment, twitter network, twitter population, twitter stories, uniquefrequency, valene, water cooler effect, xiaohui
Posted in SMU, Singapore, twitter | 17 Comments »
The biggest compliment I can give to Joseph Jaffe’s new book, Join The Conversation (currently #37 on Amazon’s business books list), is that I took so long to finish it despite receiving it in late February as part of the UNM2PNM initiative. I whiz through fiction fairly quickly, but when it comes to non-fiction, specifically marketing, communication or social media specific, I need to read the book with an open notebook and pen next to me so I can take notes and review them later. Obviously, this means more time because doing that on a bus can be a hassle, so many hours of camping at Starbucks and Borders later, I’ve finally finished the book and what can I say, it it any surprise I love it?