1) It’s a good thing
Think about it. If you’re organising an event and people are actually bitching and being sore about not being invited/attending, that says something. People hating you isn’t a bad thing. People being indifferent is the worst possible thing that can happen. I would’ve felt much worse if no one turned up for SMB3, compared to people thinking it was so exclusive that there was a blacklist in effect.
2) Stuff like this will happen
ie: Be prepared. If it’s going to happen, it will happen online, so you should be monitoring what’s going on. How you react to it, in what manner and via which medium should be decided too. Sometimes it may not even be worth acting on, depending on the credibility of the bloggers involved.
3) When stuff like this happens, trust your “antibodies”.
I don’t do much to monitor my blog besides checking my inbound links and having a Google Alert set up. Invariably I’ll miss something, but like the person who sent me the email, other people in the community highlight it when people are starting flames. It’s the same for any organisation getting involved online. There are going to be people who jump at any chance to launch an attack, but there will be those who will defend you. I personally feel the most important thing is to trust your supporters or “antibodies” because they will be your first line of defense, and probably the best line of defense.
4) The earlier you realise you can’t please everybody, the better.
No matter what you do, there are people who are going to find fault with it. Is it worth your time placating them, or should you spend the same amount of your time building relationships with your supporters? It’s really your choice. Again, not every instance of a disagreement and/or attack warrants a reply. In fact, sometimes silence may help the situation even more.
That’s it for today, what other concerns do you think companies would have entering this space? Tomorrow: How do you decide which bloggers are “safe” to align yourself with.
In addition to being away last week, I also fell pretty ill, which pretty much took up any and all time and energy I had to do anything, much less blog.
One thing that I found interesting was that the Magnum advertising post generated a lot more talk than I thought it would both here and on Plurk. It surprised me not because I thought it was a bad post (though I worked on it on a weekend while away), but because it came out of nowhere, from the simple act of my colleague buying a Magnum. Just goes to show you can’t predict what people will talk about on the internet.
Working at a multi-million dollar TV channel (which is as mass media as they come) for the last month has been very interesting for me. On one hand it reminded me of my passion for music and youth, on the other hand the nature of the environment meant I was thinking a lot in the “mass media” setting than in the niche, web2.0 setting than I normally do. Is there a way to merge the two? Surely there is. I don’t have the answer to that (and maybe no one does yet), but it was definitely a very exciting month. The least “social media” month in 2008, to be sure.
Moving ahead, I’m leaving for Canada on the 24th of August and will be there till the end of the year on exchange. I’m really looking forward to checking out how their social media scene is like and meet some people, maybe attend a conference or two. If you have links to people or bloggers or companies embracing web2.0 there and wouldn’t mind sharing, do let me know. Greatly appreciate it.
Everyone wants something “viral” these days. But the thing is you never really know when something is viral and truly will catch on.
Let me say it’s been two days after the HP TouchSmart PC Blogger’s Nite, and the song for the TouchSmart “Do You Wanna Touch?” has still been ringing in my head. Don’t know what I’m talking about? Check out this 1:29 video.
I’m going to be a little bit candid here. Of all companies, would you have expected one like HP to come up with something this catchy? Melvin blogged about it from Berlin and I hadn’t experienced it first hand and wasn’t convinced how “catchy” or “viral” it was until the blogger’s nite and how everyone is still talking about it:
I have to say, speaking as a social media blogger, that I give HP Singapore full credit for going all out with their blogger outreach programme. The first time they did it I wasn’t invited, but still gave them some praise, the second time they did it I was a part of it (full disclosure: I work with the PR firm that handles HP’s digital strategy and helped conceptualise and organise the event), and the second time I could really see first hand how the HP execs were willing to engage freely with bloggers. There was no “we are executives in the real world and you are bloggers” mentality.
My blog coverage with many many photos is up over on my personal blog if you’re interested. The one thing I wish could be better was to credit the band that did it, or make it available for download. Tying this in to my thoughts on social media in the local music scene, the right social media/digital tie up could just really make your song take off like wildfire. Do you like the song? Let me know!
I got this in my Google Reader Shared Items last Friday, but in the rush to head off for a camp I completely forgot about it. If you haven’t seen this video yet, give it a watch. In fact, watch it at work and tell your boss it’s helpful for your company. Good and productive way to break the work monotony!
I think it’s a little bland until about the two minute mark, then it gets real relevant, but perhaps too abstract for those not in the space entirely to understand? Like if you were evangelising social media to a client or boss not in the know at all, I think you’d need more than a video.
It was really nice to see yesterday that of the 10 most popular posts on ping.sg, three were about SMB:S2, even though it was three days after the event!
As always, I think it’s great to have a central “collection” point for all the media generated around the event, so here’s the rundown:
Video: Social Media Breakfast 2.0 by Miccheng (ps another video on Geek Goddess TV should be out June 4th!)
Awhile ago I questioned whether bloggers with overlapping audiences is a good or bad thing. Last weekend at Social Media Breakfast: Singapore 2, I found out the power of overlapping audiences in conversations to be very powerful indeed.
Case Study: Tommy Print
I don’t know how it works in other countries, but in Singapore, everyone has a name card. So I asked Sheylara (one of the co-organisers) where she got her name card from, to which she said it was a place she didn’t recommend, but that everyone was using Tommy Print. So I asked around a little more and Jayden and Nadia were using it as well. Later on I also got a really nice namecard from Ennn and I asked where she got it from to which she said “some place in Funan” which turned out to be… you guessed it, Tommy Print!
Honestly, Tommy Print couldn’t have gotten better word of mouth if they tried.
So in these conversations you see a couple of things at work. People like me overriding the “blogger” category in the influencer scale, and reaching out to more people who share the same network helps to reinforce the message.
I do, however, suspect that it worked so well in this instance because
1) It happened in real time, face to face as opposed to online
2) The product was a suitable one.
Do you think this is an accurate case study? Are there other variables that should be included?
As much as I think SMB:S2 definitely did better than the first, there are a couple of things that bug me:
1) Retention metrics
2) RSVP-ing
Retention Metrics
I ran through the name list from the last SMB and looked for overlaps with today and it showed that only 17 out of 34 people who came for the first SMB, also came for the second. A 50% attrition rate is pretty scary, especially when the feedback we got from the first one seemed largely positive.
RSVP-ing
A rough count on the Facebook page shows that about 24 of the 62 people who said “yes” to coming, did not appear in the end. That’s about 38%. Luckily this was offset partially by people who said “maybe” but came in the end, as well as people who aren’t on Facebook who came, but the point is: someone has to pay for the food/venue. We’ve been lucky enough to have a great sponsor in Caleb for the last two rounds, but not turning up means we’re potentially wasting money by over-ordering.
I have a few solutions to this:
1) Stop mass-catering. ie each person pays for him/herself, which could end up in the region of $20/person including drinks and venue charges.
2) Make the event invitation-only with a combination of registrations and/or white/black listing.
3) Take the amount of “yes” RSVPs on the Facebook event page and cut down by 30% to save cost, but run the risk of running out of food.
Feedback
So in light of this I’d like to hear feedback from both those who came and those who didn’t. Was there a problem with the timing? Location? Just didn’t feel like coming? Overslept? No value to be gotten out of it? I’m curious to know so that you can help us improve the event.
If you did come yesterday, do you want more or the same, or something different? What would make you come back again? What wouldn’t make you come back again? Is there a “fatigue” developing due to the high number of events (this week alone had three or four). Post anonymously if you must, but frank and honest feedback/constructive criticism will definitely help myself and the other co-organisers hold a better event in the future.
I know there are people who are really into building the community (you know who you are!) and I thank you for supporting us, your feedback will definitely be welcome too! If the results show that we’re the only people who’ll take SMB seriously, perhaps we’ll need to work around that.
I know there is a percentage of the population who misses Lucky Charms. That cereal with the marshmallows in the shape of four leaf clovers and horseshoes and stuff like that. I know that because when we were in New York over the December holidays, a group of us consumed it like it wasn’t from this earth. I don’t know why, but the cereal mysteriously disappeared years ago, never to be seen again. I don’t know about you, but Froot Loops took the place of my favourite cereal. Guess I just like some colour in my cereal.
Interestingly, my girlfriend e-mailed the major retailers in Singapore and couldn’t find the reason why it was stopped, but confirmed the fact that none of them were bringing it in.
Until two weeks ago.
Jason’s Marketplace at Raffles City is apparently bringing it in, as well as a whole line of cereal from the same brand.
So the question is twofold: What would you do if you were the agency tasked to bring Lucky Charms in and generate some sales? After all, unless you’re looking out for it, it would be just one of the 34,632 other cereal boxes on the shelves.
And from the other side of the coin, what would you do if you were a consumer wanting your sorely-missed Lucky Charms to reach the shores of Singapore again?
Remember, it’s not about whether it would work, it’s about how you’d use social media from either side of the fence. Or maybe… you wouldn’t use social media at all?
As Sham has already reported, SMB:S2 will be happening in three weeks on the 24th of May, 2008. All the details can be found at the Facebook event page.
Who should come?
Anyone interested and passionate about the social media space, be it blogging, podcasting, social networks, micro blogging etc. What this event is not, however, is a blogger outing that is so popular around Singapore. Read up about the original event and check out the blog coverage if you think you might be interested!
ps: The event is open to all so feel free to invite fellow friends to the Facebook event page, hopefully people who can help move the conversation further.
There’ll definitely be more news and updates as and when it happens, so stay tuned. Meanwhile, we already have 19 confirmed guests on the Facebook event page, won’t you be one of them too? What would you like to see that this SMB? More structure? A proper format and/or discussions? Let me know and we’ll see how we can factor it in.
The topic of “influence” has appeared a number of times, generated out of the “Why social media struggles in Singapore” post. I was writing that post from the corporation’s point of view, and questioning whether a certain factor (size) may be a factor that has hindered social media’s growth.
But let’s look at this from the point of view of the consumers: Are we really influenced by bloggers?
What The Research Says
Result summary: People trust “people like themselves” the most, an “bloggers” the least. Okay wait, before you stop reading this right now and say “Okay, let’s cancel our blogger relations initiative”, read on.
Are Bloggers Really Trusted The Least?
When I saw the findings, my first thought was “But, what if a blogger is someone like me?”. This is something lacking in the research, and is brought up by Jason Mical and Jeremiah in the comments:
[By Jason]I believe about marketing and the direction it’s going in the digital space, and you have a proven record of posting insightful things that I find useful in thinking about this as well. So I would classify you as ’someone with my interests’ before I would classify you as a blogger in this regard.
[By Jeremiah]I agree, I wish I had more insight to how the questions about “do you trust blogs” were done. We need to see the context, as it could be broken down to:
“do you trust bloggers with similar opinions, that you read frequently”
or
“do you trust random blogs you stumble across”
Perhaps the questions could even be posed a different way: “do you trust the opinions of bloggers?”
I don’t think the lines between “people like me” and bloggers are as far apart as the research shows. And I definitely do not think the results are as disparate as the research claims.
I have a couple of case studies I thought of off the top of my head, tell me if they make sense to you, and keep in mind this is written from the point of view of a consumer.
Case Study 1: Xiaxue
I don’t read her, definitely don’t identify with her, to me she’s a “blogger”. But how about the 20 thousand people who read her blog daily? Does she have no influence over them? From the amount of comments generated in her defense whenever someone slams her, I’d say she has considerable influence over them.
Case Study 2: Kenny Sia
I had the privilege of meeting Kenny at the IDC Conference and he blogged about it, linking me. That one post generated almost 1,500 traffic to my blog, the next closest being tomorrow.sg with about 500. I’m not sure how you want to classify tomorrow.sg, but looking at the data, clearly 1,500 people think Kenny is not “just a blogger” but someone who influences them and makes them think “I identify with Kenny, he thinks Daryl is worth putting a link to, so that might probably be interesting to me too”, and hence the clicks. I can’t speak for everyone, but that’s definitely my personal thought process when browsing blogs.
Case Study 3: FriendFeed FriendFeed is growing in popularity in North America. The level of activity after it opened from beta is exponentially higher than the level of activity before. Let’s look at the other categories from the research. Review on tv? Review on retailer site? I don’t think so.
Friendfeed was spread via word of mouth online from people who follow the early adopters and advocates like Louis Gray. Certainly I don’t know Louis personally (though we’re mutual readers of each others’ blog), but neither is he some anonymous blogger online. He’s someone I know covers a great niche in the social media space on rss aggregation, and I’m interested in all things social media, hence I definitely trust and believe his opinions. In fact I also signed up for LinkRiver, AssetBar and Yokway based on his recommendations. Admittedly I only use LinkRiver with any frequency, but I think that’s attributed to the product rather than the medium (Louis).
This post has gone on a little longer than I thought it would and I have a few more thoughts on reach as well as “weak” links or influences which I’ll try to post this evening. In the meantime, what do you think? As clear cut as the research suggests? Or are there intricacies at work that are unexplored? Do you classify bloggers in the same category as “people like me”? Or are they clear and distinctly separated?
I'm experimenting with different themes right now! If you have any to recommend (preferably 3 columns), please leave a comment! In the meantime, please bear with the frequent facelifts =)
I know there is a percentage of the population who misses 
