Tuesday, October 7th, 2008
Reading the comments for the last couple of posts really got me thinking more about this subject. I feel like the “this is new media and there are new rules” excuse is quickly wearing its usefulness thin, and there is no excuse for people not to know these things anymore. Even if they don’t know, there are tonnes of places on the internet to research, like this one:
Are You Willing To Invest The Time?
It’s taken from Beth’s Blog and the primary focus of the blog post was how much time it takes non-profits to use social media, but I believe it applies pretty much across the board.
A quick note to the people who have been spamming the SMB Facebook Group and other groups? Social Networking comes last. If you’re not willing to spend that 20hrs/week investing in all the steps, then maybe social media isn’t for you.
I commented on this blog last week and said “I guess to some in the social media world all the steps are sometimes done simultaneously, but demonstrating them in increasing commitment levels and in a “linear” format will definitely help people just coming into it to understand it better!”
So take note of this. You start from listening, not plunging head on to creating content and “spreading the word”.
The Photography Analogy
I draw parallel to learning how to understand the technical functions of a DSLR camera for the first time (a situation I’m in). I came across this post from Digital Photography School which says:
ANY friend of mine who comes to me early on in their photography “career” asking for lessons is forbidden from shooting in any mode other than AUTO for at LEAST 3-6 months. In my mind that’s enough time to get your framing style down to the point where it’s just, for lack of a better word, automatic. . . second nature. When that happens, THEN you’re ready to explore other settings.
As someone who bought a Nikon D40x last December and is still shooting in auto and only just beginning to understand terms referring to manual settings like “exposure”, “aperture”, “ISO settings” and the like, I identify with this completely.
Similarly, if the fundamental concepts of conversation, feedback, community, partnership and dialogue are not understood by you or your company, leaping ahead to more complex ideas like blogger outreach or community management or setting up a Twitter account is probably not the best move for you.
In Closing
Take the time to familiarise yourself with the social media scene that is relevant to you, and don’t jump in expecting to yield results. More often than not it will frustrate the people you’re trying to reach out to, and yourself.
Tags: avoid being the salesman at the party, beth's blog, facebook group, how much time does social media take, social media and mastering a dslr, social media breakfast, social networking, the photography analogy to social media
Posted in Tools, community, social media, social media business | 3 Comments »
Tuesday, June 24th, 2008
Just got back from the IDC Web2.0 Conference today (thanks to Debbie and Joyes for granting me access!) and have some immediate thoughts before I go into detail about the various topics discussed.
Main thought: People need to do more research before coming for these conferences.
I estimate about 200 people in the room, and when the room was asked who used feeds (RSS), less than 30 people raised their hand.
Now I’m not judging, but I think if companies are going to spend $240 to send people for a three hour conference, they need to be able to absorb what is going on and follow the discussions. If only 30 people understand feeds, how many would understand the rest of the topics today? Wikis? Co-creation of content? Social networking? User-generated content? I have my doubts. I think companies owe it to themselves to do a little bit of research before going, so that they can truly engage in the discussion.
The thing is there was some good content at the conference. One speaker mentioned it’s not necessary to be front and centre of the content-creation, just a curator. And I wonder how many people got the reference.
Edit: Maybe next time after a conference I should walk up to people randomly and ask “So what do you think the takeaways are for your business?” and see what answers I get.
Finally, a question was asked towards the end of the day: “Is there research to show that using IM and Facebook increases productivity? And are some professions more suited than others to using social media in education. For example, would it be applicable to medicine?”. A muted groan rippled through the room.
Firstly, obviously there is no research to show that. The people who question the benefits of IM, Twitter and Facebook are those who are not on it or don’t understand it or are suspicious and un-trusting of their employees to be on these applications. Do you think people aren’t using the office phone for non-productive uses? Or the office email? Or the office printer?
The reason why this question comes up, to me, is because companies want to see this instant gratification. Are you using Facebook to generate a sales lead or close a sale? No? Waste of time. But it doesn’t work that way. Facebook, Twitter and IM take time to produce results. I spend a lot of time in the office on Facebook. I joke that it’s “research”, but finding out how people use Facebook and interact is very important. If you don’t know how your consumer is using their tools, how can you ever hope to be relevant?
Will there be employees who abuse this trust and throw sheep or superpoke friends at work? Sure. But I don’t feel that’s a reason to shut down access, because to me, the benefits outweigh the cons. Let’s keep this all in perspective. It’s the people that abuse the tool. Not that there’s anything inherently “wrong” about the tool.
Secondly, what a crazy question! Can the medical profession use social media? Of course! I honestly and truly question why this person was at this conference at all. The whole morning people were talking about interaction and content sharing and co-creation and wikis and transferring ideas and collaboration via Google Docs.
You mean you don’t see how medical knowledge can be pooled together, developed and refined via these tools? Or did you seriously mean doing away with practical surgery sessions and teach it via social media? Which is absolutely ridiculous too.
It is people like that, that are holding social media (and your company) back from advancing. The new consumers are not going to be convinced by an advertisement in the newspaper. If it’s not timely and relevant, forget it. If your business is not showing and interest in discovering how the new consumers think and behave, you might not be around in 10 years when they graduate and choose to spend their disposable income with a company who does.
Tags: close sales, co-creation of content, curator of content, facebook, facebook and productivity, facebook at work, feedburner, feeds, generate sales lead, generation y, google reader, grand copthorne waterfront, IDC web2.0 conference, new consumer, rss, Singapore, social media conference, social media singapore, social networking, twitter, user generated content, wikis
Posted in Singapore, Wikipedia, social media | 10 Comments »
Thursday, January 31st, 2008
I’ve been suspecting that Facebook’s been seeing a decline in activity for sometime. Just about half a year ago, the ‘home’ section with updates from my friends would be flooded hourly. Now I can login after 8 hours, and find that almost nothing has changed.
Suspicions have been confirmed with this article from ReadWriteWeb (once again picked up by Readburner, have I convinced you of its usefulness yet?), which says
There are now 15,422 apps on the Facebook platform — how many of them are truly useful? Anecdotal evidence would suggest that the novelty has worn off and users are finally starting to demand more of the applications they install.
The article also has statistics about the number of Facebook app users at their peak, and now:
|
Peak |
Today |
| Funwall |
5800 |
2500 |
| Superwall |
4800 |
1800 |
| Top Friends |
2900 |
2200 |
| Likeness |
821 |
181 |
| Super poke |
1500 |
500 |
| Movies |
814 |
500 |
| Compare People |
1000 |
471 |
| iLike |
941 |
372 |
| Causes |
469 |
110 |
| Superlatives |
320 |
110 |
| |
All figures in 1,000s |
There have been criticisms of Facebook in recent weeks: Marketing Pilgrim discusses a partnership between Facebook and the Wall Street Journal signalling desperation from either/both parties, and Jaffe Juice #101 has a comment on how disappointing it is that Facebook is not engaging the new media enough moving forward.
Applications are seriously beginning to rub some people the wrong way, and Facebook isn’t exactly providing the innovation that people want, but I don’t think that’s making people tired of Facebook, or making them want to jump aboard the next new platform when it occurs.
Personally I think even with most apps stripped away, the Facebook interface is still superior to Friendster (for sure), and at least for network externality reasons, more popular here than MySpace. There are statistics to prove that MySpace is still dominant, but given that it never really caught on in Singapore, it’s not that relevant.
It would be great to hear what people here think, and maybe get a general idea of how the social networking scene is like in Singapore, and then publish some thoughts on that. My guess on where it’s going is the more frivolous applications (Grow a plant, hatch an egg?) will slowly die off, and the real social applications like iLike and Feedheads will gain popularity, as users begin to realise that Facebook can and should act not just as a Friendster clone, but a place to share information and interests in one central space.
Tags: applications, facebook, facebook applications, facebook fatigue, feedheads, friendster, ilike, jaffe juice, marketing pilgrim, myspace, readburner, readwriteweb, Singapore, social media, social networking
Posted in Singapore, Social Networks, social media | 7 Comments »
