Social Media & Digital Marketing in Singapore

Why Plurk Is More Popular Than Twitter In Singapore

Thursday, February 12th, 2009

Prof. Michael blogged yesterday about a Hitwise article pointing to much higher (1.5x) more visits to Plurk than Twitter recently in Singapore, and has attracted more traffic since July of 2008.

This data (though I do have some questions about it which I will blog about tomorrow) seems to validate what I’ve been feeling intuitively over the last six months or so. If I had to point to reasons, I have broadly speaking, two:

1) Twitter failed us
Looking back, my very first post on my switch to Plurk was on the 3rd of June, 2008. The blog post even leads with

Twitter’s downtime over the last couple of months has really pissed off a lot of people, most of all me.

With that timeframe in mind, let’s look at Hitwise’s research:

Plurk vs Twitter Visits

Plurk vs Twitter Visits

The image clearly shows the surge in visits occurs somewhere around the 28th of June. A reasonable enough time for a technology to diffuse down the adoption curve.

2) Localisation and Intimacy

When I first wrote about the switch to Plurk I had four main reasons:

Now that I’ve been using Plurk for awhile, these reasons have compressed into two: intense localisation and intimacy. My theory is Singaporeans don’t need the wide reaches of Twitter. Because of our relatively smaller size as a country, we’re used to smaller interactions, which is perfect for what Plurk achieves. I think most people have less than 100 friends, which makes following easy. This is different from the Twitter “power users” in the US, as following 5,000 friends on Plurk would probably literally send someone insane.

The second theory is that by nature of Plurk consisting of small, threaded, intimate conversations, it lends itself naturally to a very high level of localisation. When you join Plurk and realise the Singaporean users are talking about local places, local weather, the movie releases in Singapore and what’s on television, it has a much more relevant feel than Twitter (were you on Twitter during the recent Superbowl?) and as a result presents a very, very low barrier to entry.

Recently a few people from SMU joined Plurk, and while I would never have imagined them on Twitter, I think Plurk works perfectly, especially when there are friends you know using the service already.

In closing, I think Singaporeans are terribly practical, and have no issues with community migration on a small scale (let’s not talk about migrating 500 friends on Facebook). The first factor, Twitter failing, led to the search for an alternative. What many of us found, is the second factor – a level of relevancy and community that Twitter did not offer. In short, the new application provided a better alternative, and most of us have never looked back.

If you’re a Plurk user in Singapore, do you agree? How about if you’re a die-hard Twitter user? Let’s hear it!

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More Twitter Fail!

Thursday, August 14th, 2008

My Twitter usage has been down to practically zero since I started using Plurk. It’s a good thing because the way Plurk actually works is like a community, so I’m getting much more referrals via Plurk than I ever did via Twitter. I have to admit, though, that it’s a bad thing as well because it means I’m not working as much on the network I have on Twitter, which is about three times the size of the one I have on Plurk.

That aside, today I got an email that essentially says Twitter will not be allowing users to receive Twitter updates any further unless they’re in the US, Canada or India. You can read the full details on their blog.

I draw attention to one paragraph in their email:

It pains us to take this measure. However, we need to avoid
placing undue burden on our company and our service. Even with a
limit of 250 messages received per week, it could cost Twitter
about $1,000 per user, per year to send SMS outside of Canada,
India, or the US. It makes more sense for us to establish fair
billing arrangements with mobile operators than it does to pass
these high fees on to our users.

It may be easy for me to say this as an outsider, but shouldn’t they have thought about this as a business issue from the beginning? Shouldn’t projections have been run and costs estimated? Why wait for two years before settling this?

At the end of the day it comes down to expectation management. Users have been used to receiving smses to keep up with their friends locally and internationally while they’re not at their computer. If you remove that, it takes a lot out of the service for these people. I could point you in the direction of numerous Plurk conversations today in dismay at the lack of this service.

I think there’s still value on Twitter. The past months have been dismal for them, but there’s no reason why their recent VC injection can’t breathe some new life into the service. But if they keep going down this road, the Twitter “fail whale” might need to be changed to an even bigger animal.

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